Dr. Martens Reviews

Dr. Martens provides limited price protection for items purchased on their website. Special promotional discounts, such as those during holiday promotional periods in November-December, are excluded from price adjustments. If any items purchased from drmartens.com go on sale on their website within two weeks of the original purchase, the difference will be credited. This offer applies only to items purchased through www.drmartens.com. Dr. Martens reserves the right to change prices for products displayed on the website at any time. If the correct price of an item sold by Dr. Martens is higher than the price shown on the website, either instructions will be sought before shipping or the order will be cancelled and the customer notified of such cancellation. If the payment method has already been charged for the purchase and the order is cancelled, a credit will be issued to the payment account in the amount of the charge. Dr. Martens-branded footwear comes with a limited warranty that they will be free from defects in materials and workmanship for one year from the date of purchase. The warranty applies to authentic products purchased at Dr. Martens' retail stores in the United States, at www.drmartens.com/us for delivery within the United States, and from Dr. Martens' authorized resellers within the United States. The warranty extends to the original purchaser only. If a warranty claim is confirmed, Dr. Martens will cover the cost of shipping a replacement product provided the shipping address is within the United States. Additional charges may apply for shipping to or from an international shipping address, depending on the location.

The website drmartens.com accepts several payment methods. These include Mastercard, VISA, American Express, PayPal, and Afterpay. Customers can also use Promo Codes and Gift Cards for their purchases. For instance, to redeem a Gift Card online, one would choose the payment method as "Dr. Martens eGift Card" on the payment page at checkout. Additionally, the website offers payment options like Afterpay and Klarna, which allow customers to pay for their purchases over time. Another available payment method is Apple Pay. It's important to note that the account will be debited at the time of order and the transaction will appear on the statement..

Return Policy: Unused items can be returned up to 30 days from the order date. All returns must be processed through the returns portal and must be in their original, unworn condition, with the shoebox intact and tags attached. Returns or exchanges made from third-party vendors or wholesalers are not accepted. Online purchases cannot be returned or exchanged at Dr. Martens Retail Stores. Once the return is received and processed, a refund will be issued to the original form of payment. Processing returns may take up to 5 - 7 business days. If a return label is used, $7 will be deducted from the refund.

Shipping Policy: The Dr. Martens U.S. website offers various shipping methods. Orders may require more than one business day to process. Expedited shipping orders are prioritized and may take at least one business day for processing time. Standard shipping may take up to five business days for processing times during holiday & sale periods. Once the order leaves the warehouse, a shipping confirmation email with tracking information and estimated arrival date will be sent. Shipping services and rates are subject to change without prior notice. UPS expedited options may not be available in all areas. If an order is marked as delivered and not received, it is advised to check with neighbors and surrounding areas..